Missing or Incorrect Transactions

There can sometimes be a reporting issue.

If you were logged in to iConsumer, accepting cookies, and started by using a link in our newsletter, the iConsumer Button, or directly from our site to go directly to a merchant, the transaction should have been tracked and the cash back is automatically recorded. 

When you successfully link to an iConsumer store, your visit will be immediately visible to you at: http://www.iconsumer.com/html/myvisits.cfm  Check there to see if your visit was tracked.

We must wait 10 days from the purchase date (or travel date) before declaring any transaction as missing.  After this waiting period, please use our Missing or Incorrect Transaction form at http://www.iConsumer.com/html/missingtrans.cfm . 

Enter as much information as possible (substitute mm/dd/yy for missing visit numbers).  Remember to check for any exceptions posted with the store on iConsumer when entering purchase amounts. Notate the entry with, "Per Support".

We use that form to both give you credit, and to figure out what went wrong. 

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