Why haven’t I received cash back or shares for my purchase?

Common reasons why you might not have received shares include:

  • Ensuring that the proper time period has elapsed, in particular:

    • Shares received from purchases “usually” show up as "pending" 1-3 days after the item is shipped or travel has commenced, but some merchants are slow to report to us.  Credit for travel related purchases can be especially slow.

    • Shares received for referring friends who shop show up as "pending" after the friend makes the purchase (usually 1-3 days after the item is shipped).

  • Not using our site links, our app or the iConsumer Button.  The iConsumer button installed on your desktop browser or our app on your phone makes it so easy to not forget and to always get credit.  No credit if you didn’t use us properly, because the stores won’t pay us in that case.

  • Using a store that offers “owners benefit” (like Amazon).  That means iConsumer makes money (and as an owner of iConsumer you benefit from that) but we’re not given sufficient information to credit the purchase to you.

  • Using a coupon or code not provided by iConsumer.

  • Clearing your cookies.  It probably wipes out the information the store uses to give iConsumer credit for your purchases.

 

If the above reasons do not apply then please submit a missing transaction form and we will investigate the transaction.  That involves working with the merchant involved and may take many weeks to resolve.

 

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